VOIP

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  • VoIP Innovations Launches New VoIP Fraud Detection Service

    Business News Holding
    Antony Maina
    21 May 2015 | 4:17 am
    VoIP Innovations, a company that specializes in providing DID and termination VoIP footprintshas, released a Fraud Detection Tool for ITSPs, VoIP resellers and enterprise customers that analyzes their traffic patterns and warns them when something isn’t right. The detection tool continually runs an algorithm than analyzes and processes CDRs in near real-time searching for anomalies in traffic patterns. When an anomaly is found an alert is sent as a text message or email. According to VoIP Innovations, it’s more than just an alert system: “it helps you sleep peacefully knowing…
  • Visual IVR Coming Into Focus

    TMCnet-News
    29 May 2015 | 10:45 am
    To some they may seem like bells and whistles, but to a customer seeking resolution or a contact center agent working to find said resolution anything to forward the cause becomes necessary in the world of customer experience and the contact center.
  • Charter Getting Time Warner Cable-What It Could Mean

    VoIPWatch
    Andy Abramson
    26 May 2015 | 5:33 am
    If all goes as planned, the acquisition of Time Warner Cable by Charter Communications will bring with it the usual cable industry merger side affect. Cable swaps. Cable swaps occur whenever one company merges with another and there are pieces and parts that just don't fit. A perfect example is in my area of San Diego County where remnants of the old Daniels, then Adelphia Cable ended up with Time Warner, even though they are surrounded by Cox Communications. Cox, which has coverage from the Mexican border north finds parts of San Diego in the hands of TWC. Then Cox will pick up coverage…
  • Internet traffic will hit 1 zettabyte by 2016

    FierceEnterpriseCommunications News
    Chris Talbot
    27 May 2015 | 9:05 am
    According to data from Cisco, global Internet traffic will reach one zettabyte by 2016. Internet traffic has grown significantly, particularly in the last decade as video and other bandwidth-intensive applications have taken hold.
  • Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing

    GetVoIP: Communications Solutions Guide
    Reuben Yonatan
    28 May 2015 | 9:47 am
    [Watch a video]   In this Provider Spotlight series, we had the opportunity to get behind the scenes footage and learn more about AnyMeeting.com - a simple, affordable, full-featured conferencing tool. AnyMeeting enables its users to meet in real time with other users worldwide over the internet. Although AnyMeeting caters to the needs of small businesses, its...Continue Reading
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    TMCnet-News

  • Visual IVR Coming Into Focus

    29 May 2015 | 10:45 am
    To some they may seem like bells and whistles, but to a customer seeking resolution or a contact center agent working to find said resolution anything to forward the cause becomes necessary in the world of customer experience and the contact center.
  • Want a Big Cable Merger? Good Luck Charter!

    29 May 2015 | 10:09 am
    Charter Communications wants to buy both Time Warner Cable and Bright House Networks in a $67 billion deal. It will create an entity second in size to Comcast among the cable operators. Will Charter have better luck than Comcast? I'm willing to give the deal 50-50 odds at this point, because there's no real reason not to stop the deal - but no real reason to be behind it, either.
  • VoIP Supply Launches Grandstream GXP1628 IP Phone

    29 May 2015 | 10:02 am
    VoIP continues to grow its portfolio of next generation SIP endpoints with addition of Grandstream GXP1628 IP Phone.
  • Toshiba Makes Cloud UC Affordable With New Leasing Program for VIPedge

    29 May 2015 | 9:44 am
    Cloud technology continues to remove the financial barriers that limited many organizations from acquiring enterprise grade IT solutions. Everything from communications to software can now be obtained in a hosted platform without the prohibitive capital and operational expenditures of on premises deployments. In addition to giving end-users more access to better technology, service providers have also gained a larger customer base. Continuing with that trend, Toshiba announced a new leasing program for its VIPedge cloud-based business unified communications telephone solution.
  • Keysight Technologies Expands UXM Wireless Test Set Support

    29 May 2015 | 9:19 am
    It is noteworthy the number of things that need and can be tested. In fact, an example of the capabities of the enhancements to the UXM includes: nnabling LTE/W-CDMA inter-RAT cell reselection, connected data handovers, and release with redirect in a single UXM test set, including support for CSFB and SRVCC. In addition, the company says that validation engineers can also connect two UXMs in an array to test mobility between up to four LTE cells, and handover between LTE-A multi-carrier and W-CDMA/HSPA+ connections.
 
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    VoIPWatch

  • Charter Getting Time Warner Cable-What It Could Mean

    Andy Abramson
    26 May 2015 | 5:33 am
    If all goes as planned, the acquisition of Time Warner Cable by Charter Communications will bring with it the usual cable industry merger side affect. Cable swaps. Cable swaps occur whenever one company merges with another and there are pieces and parts that just don't fit. A perfect example is in my area of San Diego County where remnants of the old Daniels, then Adelphia Cable ended up with Time Warner, even though they are surrounded by Cox Communications. Cox, which has coverage from the Mexican border north finds parts of San Diego in the hands of TWC. Then Cox will pick up coverage…
  • Verizon and AOL-Monday Thoughts

    Andy Abramson
    25 May 2015 | 4:05 am
    Verizon is in the final throes of acquiring the modern day AOL. And while Google, and likely a few others are in the wings, unless something last minute happens AOL for the second time will be acquired by a legacy company from the old school era who is looking to move fully into the digital realm.Unlike Time-Warner, we all have to believe that this time around the leadership of the acquiring company won't stick their paws into the more modern company like Time Warner did, where their own agendas like rolling out phone service on Time Warner Cable led to the demise of AOL Phone Line, their…
  • The Dell "Tell" Around UC and VoIP

    Andy Abramson
    21 May 2015 | 3:41 am
    Over the past few weeks Dell has been having a series of posts on their "PowerMore" blog site about the subjects of VoIP and Unified Communications.  Today, a third appeared in which some of my thoughts are shared. But don't think Dell is doing this just because Voice and Unified Communications are topics of interest again. Dell is doing this because of two key relationships they have forged. One with Vonage which is what has led to both Telesphere and Simple Signal being acquired by Vonage, and the other with long time partner, Microsoft who is in the middle of…
  • Switch Raises $35 Million More to Power Cloud Telephony

    Andy Abramson
    19 May 2015 | 6:43 am
    San Francisco based Switch Communications today announced they raised $35 million dollars in a strategic Series C round, adding to their $18 million already raised previously. TechCrunch's Ryan Lawler has the news. Switch offers a cloud based telephony service aimed at businesses and enterprise customers and also supplies conference calling services under the UberConference brand. The round is viewed as strategic because a large percentage of the new money into the company is coming out of Asia, and in turn the partners who are putting money in, which includes SoftBank, are…
  • Taking Stock of Dimension Data

    Andy Abramson
    19 May 2015 | 1:56 am
    The group of analysts and media assembled at the Dimension Data Perspectives 2015 are all a day and a half into the full two day gathering. Without question it is an "A" list of the who's who from IDC, Forrester, Gartner Nemertes, Ovum, UC Strategies and more along with a smattering of key media and bloggers.My initial takeaway is that Dimension Data is taking business away from three groups around the globe:1. Internal IT2. Small IT shops whom I call two guys and a truck3. The Telcos and IT ConsultanciesThe first two are no surprise, as the enterprise and SMB customer base is becoming more…
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    FierceEnterpriseCommunications News

  • Internet traffic will hit 1 zettabyte by 2016

    Chris Talbot
    27 May 2015 | 9:05 am
    According to data from Cisco, global Internet traffic will reach one zettabyte by 2016. Internet traffic has grown significantly, particularly in the last decade as video and other bandwidth-intensive applications have taken hold.
  • HP boosts SDN gain with ConteXtream acquisition

    Chris Talbot
    27 May 2015 | 7:19 am
    HP solidified its place in the OpenDaylight Project by purchasing open software-defined networking vendor ConteXtream.
  • Spotlight: Cumulus aims to beat Cisco with open SDN

    Chris Talbot
    27 May 2015 | 7:07 am
    Cumulus Networks is looking to take on the big vendors like Cisco with its flavor of open software-defined networking.
  • Got IP networking skills? You're in high demand

    Chris Talbot
    27 May 2015 | 6:59 am
    Since about 15 years ago, I've been loath to use the phrase "skills gap," but at least in the case of IP networking professionals, it appears there are too few people in the world who can do the connectivity jobs we need in our modern world.
  • Open networking a big win for customers and vendors, says analyst

    Chris Talbot
    27 May 2015 | 6:48 am
    Even as the big proprietary vendors play down the importance of open networking, enterprises are at least taking a long, hard look at the growing open networking trend. And according to Patrick Moorhead, founder, president and principal analyst at Moor Insights & Strategy, it's something even the most conservative of enterprise analysts are considering.
 
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    GetVoIP: Communications Solutions Guide

  • Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing

    Reuben Yonatan
    28 May 2015 | 9:47 am
    [Watch a video]   In this Provider Spotlight series, we had the opportunity to get behind the scenes footage and learn more about AnyMeeting.com - a simple, affordable, full-featured conferencing tool. AnyMeeting enables its users to meet in real time with other users worldwide over the internet. Although AnyMeeting caters to the needs of small businesses, its...Continue Reading
  • 8 Tips for Improving VoIP Call Quality

    Reuben Yonatan
    26 May 2015 | 9:35 am
    VoIP systems allow businesses to communicate over the Internet, providing quick access to information that has become essential to surviving in a global market. Using the Internet creates a new set of audio quality challenges, however, and failing to address these challenges can compromise customer relations and slow your business down. To minimize VoIP call quality issues, adopt the...Continue Reading
  • 10 Questions to Ask When Comparing IVR Systems

    Reuben Yonatan
    19 May 2015 | 1:04 pm
    As businesses compete for customers in an increasingly globalized market, efficient customer service is becoming essential. Interactive voice response, or IVR, systems allow businesses to automate their customer service, letting callers access information and services without ever speaking to a service rep. IVR systems can lower business costs and increase customer satisfaction, but only if...Continue Reading
  • Would You Pay for Facebook? Users Weigh In

    Michael Yunat
    18 May 2015 | 3:36 pm
    [Watch a video]   On this episode of Talkin Tech, we asked New Yorkers if they would pay to use Facebook.  While the survey size wasn't too big, the findings, which included more than 40 randomly selected active Facebook users, show that respondents had to naturally stop and think about using Facebook if they had to pay as low as $5 a year to...Continue Reading
  • Skype for Business Extends its Global Reach with AT&T Partnership

    Reuben Yonatan
    14 May 2015 | 2:06 pm
    AT&T announced last week, that they’ll be joining forces with Microsoft to deliver Skype for Business to its global user base. Available in different delivery modes to AT&T subscribers, Skype for Business will be a mainstream offering in more than 140 AT&T supported countries. With this new partnership, AT&T customers will now be able to conduct virtual meetings,...Continue Reading
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    Skype Blogs » Skype Blogs - Big Blog - News, product releases and more» Skype Blogs

  • Top Reasons Skype Can Help You To Grow and Innovate Your Business (Part 1)

    Natacha Brown
    29 May 2015 | 12:00 pm
    Skype Innovation Moment Maker, digital guru and extreme innovator, Chris Merkle uses Skype video calling to manage his digital agency and collaborate with teams around the globe. This means he has more time to focus on the future of digital and what’s next, as well as growing his business. You can keep up with him and his adventures in innovation through Facebook. For now, here are five of his top reasons Skype can help your business grow. (Stay tuned for his other five.) 1. Go Global or Stay Home Want to grow your business? It’s time to think global. Whether your company sources products…
  • How to create a Mother’s Day treat on Skype

    Matthew de Beer
    9 May 2015 | 4:01 am
    Why don’t you take to Skype this year for a little Mother’s Day treat? I’m sure you didn’t need me to remind you that Mother’s Day is coming up soon (and if you did, then you’re welcome) but a few pointers on creating a special Skype session probably wouldn’t go amiss. So let’s get to it! Gotta catch em all on a group call. A Skype call to mom on Mother’s Day (on top of the flowers) is a great start, but if you have siblings and kids of your own, then a group video call is so much better. Make the effort to align everyone’s busy calendars on the 10th and I’m sure it’ll…
  • Perfecting the Video Call Portrait

    Bryan Steele
    28 Apr 2015 | 7:00 am
    Elisa Perez, a talented, Skype-loving painter takes portraits a step into the future. Her most recent project, called Screen Face, portrays people as they catch up with loved ones over Skype video calls. “The idea for the project started while I was doing an Erasmus course in Brussels. Most contact with friends and family back in Spain was mainly via Skype,” says the artist. During these Skype-enabled conversations, she reflected on the many ways in which the Internet affected face-to-face interaction. From here, she launched her artistic endeavors—a process that included…
  • UPDATE: Free calls to land lines and mobiles in Nepal

    Bryan Steele
    27 Apr 2015 | 8:51 am
    UPDATE:  May 5, 2015 – In the aftermath of the tragic earthquake in Nepal, we have seen significant uptake of free Skype calls to landlines and mobiles in and out of the country. In order to continue  providing support over a longer term, we will continue to offer free Skype calls from Nepal to landlines and mobiles worldwide for at least another month. From 11.59 am PDT today, Skype calls to landlines and mobiles into Nepal will be charged at a discounted rate of $0.10/minute. (Skype to Skype audio/video calls continue to be free). । (Nepalese Translation below) In light of the…
  • Skype and VICE News bring the world to your door step

    Bryan Steele
    20 Apr 2015 | 7:00 am
    Skype grew out of a vision to make the world a smaller place by bringing people together through technology. More than a decade later, that goal stands stronger than ever. As part of our continued journey, we’ve joined forces with VICE News – one of the most innovative voices in today’s media. Redefining news and journalism, VICE News is a multi-platform focused news source geared toward today’s young, digital-native audiences. Placing reporters on the frontline of emerging events and widespread issues around the globe, VICE News produces gritty and thought-provoking snapshots of the…
 
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    Send2Press Newswire

  • 5 Bars announces Bruce Banigan as Vice President

    5 Bars
    20 May 2015 | 6:03 am
    IRVINE, Calif., May 20, 2015 (SEND2PRESS NEWSWIRE) -- 5 Bars(TM), a leader in wireless technology solutions, announced the appointment of Bruce Banigan as Vice President. 5 Bars is a premier neutral host provider of indoor/outdoor distributed antenna systems, Wi-Fi and small cells networks. The 5 Bars team designs, builds, operates and maintains wireless systems and also has a full suite of managed service offerings for complex Wi-Fi, DAS and wireless systems. The team has designed and developed over 500 wireless projects worldwide. As a 20-year technology veteran, Banigan has an extensive…
  • eAgile Launches First Dual Frequency RFID Inlay

    eAgile Inc.
    6 Apr 2015 | 9:01 pm
    GRAND RAPIDS, Michigan and ZURICH, Switzerland, April 7, 2015 (SEND2PRESS NEWSWIRE) -- eAgile Inc., a global leader in radio frequency identification (RFID) technologies announced today their UHF and NFC multi-frequency DualWing(TM) family of inlays. The DualWing series is the first tag to seamlessly combine the benefits of UHF's global supply chain acceptance with the consumer engagement capabilities of NFC into a single tag design. The DualWing's innovative chip also incorporates the latest ISO standards of both frequencies to provide the most robust anti-counterfeiting and validation…
  • RingBoost Vanity Phone Numbers Provide Marketing 'Real Estate' for any Small Business

    RingBoost
    27 Mar 2015 | 12:01 am
    PLEASANTVILLE, N.Y., March 26, 2015 (SEND2PRESS NEWSWIRE) -- Vanity phone numbers offer a unique and easy marketing opportunity for small businesses. Once you acquire a vanity, easy to remember phone number from RingBoost, it's yours, a unique asset. Like a piece of property, no one else can own it. That proposition led Gregg Hamerschlag and Paul Faust to found vanity phone number provider RingBoost (http://www.ringboost.com/) 10 years ago. Offering vanity, easy to remember phone numbers has become a passion for the RingBoost team, which this year expanded from 12 to 30 employees. "Using easy…
  • 5 Bars announces Monnie McGaffigan as Senior Vice President of Business Development

    5 Bars
    24 Mar 2015 | 10:01 pm
    IRVINE, Calif., March 25, 2015 (SEND2PRESS NEWSWIRE) -- 5 Bars(TM) a leader in wireless technology solutions, announced the appointment of Monnie McGaffigan as Senior Vice President of Business Development. 5 Bars is a premier neutral host provider of indoor/outdoor distributed antenna systems, small cells and Wi-Fi networks. The 5 Bars team designs, builds, operates and maintains wireless systems and has designed and developed over 500 wireless projects nationwide. As a 20-year technology veteran, McGaffigan has an extensive wireless background that includes experience with carriers and…
  • Worldwide Telecommunications Industry Revenue to hit $2.4 Trillion in 2020, says Insight Research

    Insight Research Corporation
    9 Mar 2015 | 11:00 pm
    DURANGO, Colo., March 10, 2015 (SEND2PRESS NEWSWIRE) -- Insight Research projects that telecommunications services revenue worldwide will grow from $2.2 trillion in 2015 to $2.4 trillion in 2019. Insight's newly-released market analysis report, "The 2015 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts" includes regional and service forecasts, assessment of key growth drivers, analysis of industry trends, network infrastructure and access technologies, future services, OSS/BSS and capex spending, and enterprise telecom markets. Wireless subscriber growth…
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    The PhoneBoy Blog

  • PhoneBoy Speaks Ep 894: Billboard Goatse

    29 May 2015 | 6:00 am
    You know those video billboards you drive by on the highway? Apparently some of them are quite easy to hack into. Links: The Price Of Ignoring Free Internet Security Advice: Billboards Of Goatse | Techdirt Download the audio file. Visit https://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome! PhoneBoy Speaks Ep 894: Billboard Goatse
  • PhoneBoy Speaks Ep 893: DoS iMessage

    28 May 2015 | 6:00 am
    A string of Unicode characters can prevent the iPhone's built-in messaging app from opening. It's something Apple will surely fix. Links: A new iOS Bug Crashing iPhones by receiving a specific text message —Security Affairs “A bug affecting the Messages app allows a string of characters sent to a person via iMessage or SMS to crash an iPhone and cause the Messages app to crash A bug in A tiny string of text can disable iPhone Messages —The Verge “Apple device owners have discovered a string of text characters that, when received on an iPhone in Messages, can lock people out of the…
  • PhoneBoy Speaks Ep 892: Airing

    27 May 2015 | 6:00 am
    I don't normally cover crowd-funded things here, but I like this one: a cordless, wireless, hoses CPAP machine. If this gets made and more people get CPAP treatment that need it but don't comply with the current treatment methods, all the better. Links: Airing Revolutionary Micro-CPAP Airing Download the audio file. Visit https://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome! PhoneBoy Speaks Ep 892: Airing
  • PhoneBoy Speaks Ep 891: The Oil Dependency

    26 May 2015 | 1:00 pm
    It is amazing how much of modern society is reliant on oil. In countries like Nigeria, it's even more obvious. Links: Fuel Scarcity: Capital Oil To Release PMS Tonight Fuel Crisis in Nigeria To Be Solved In Six Hours? Download the audio file. Visit https://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome! PhoneBoy Speaks Ep 891: The Oil Dependency
  • PhoneBoy Speaks Ep 890: Favorite Spam

    25 May 2015 | 6:00 am
    A bunch of accounts were "favoriting" tweets on Twitter from 2006. Seems legit... Download the audio file. Visit https://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome! PhoneBoy Speaks Ep 890: Favorite Spam
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    GetVoIP: Communications Solutions Guide

  • Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing

    Reuben Yonatan
    28 May 2015 | 9:47 am
    [Watch a video]   In this Provider Spotlight series, we had the opportunity to get behind the scenes footage and learn more about AnyMeeting.com - a simple, affordable, full-featured conferencing tool. AnyMeeting enables its users to meet in real time with other users worldwide over the internet. Although AnyMeeting caters to the needs of small businesses, its...Continue Reading
  • 8 Tips for Improving VoIP Call Quality

    Reuben Yonatan
    26 May 2015 | 9:35 am
    VoIP systems allow businesses to communicate over the Internet, providing quick access to information that has become essential to surviving in a global market. Using the Internet creates a new set of audio quality challenges, however, and failing to address these challenges can compromise customer relations and slow your business down. To minimize VoIP call quality issues, adopt the...Continue Reading
  • 10 Questions to Ask When Comparing IVR Systems

    Reuben Yonatan
    19 May 2015 | 1:04 pm
    As businesses compete for customers in an increasingly globalized market, efficient customer service is becoming essential. Interactive voice response, or IVR, systems allow businesses to automate their customer service, letting callers access information and services without ever speaking to a service rep. IVR systems can lower business costs and increase customer satisfaction, but only if...Continue Reading
  • Would You Pay for Facebook? Users Weigh In

    Michael Yunat
    18 May 2015 | 3:36 pm
    [Watch a video]   On this episode of Talkin Tech, we asked New Yorkers if they would pay to use Facebook.  While the survey size wasn't too big, the findings, which included more than 40 randomly selected active Facebook users, show that respondents had to naturally stop and think about using Facebook if they had to pay as low as $5 a year to...Continue Reading
  • Skype for Business Extends its Global Reach with AT&T Partnership

    Reuben Yonatan
    14 May 2015 | 2:06 pm
    AT&T announced last week, that they’ll be joining forces with Microsoft to deliver Skype for Business to its global user base. Available in different delivery modes to AT&T subscribers, Skype for Business will be a mainstream offering in more than 140 AT&T supported countries. With this new partnership, AT&T customers will now be able to conduct virtual meetings,...Continue Reading
 
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    Communications Technology

  • 4 Tips for Writing the RFP for a Cloud-based VoIP Solution

    26 May 2015 | 12:56 pm
    Writing a request for proposal (RFP) for a cloud-based voice over IP (VoIP) solution is an important task, because a phone system still serves as a critical tool for most organizations. The RFP provides the requirements for the VoIP phone system you’re seeking. Omissions in such an RFP can be ...
  • 4 Productivity-Boosting Features Found in VoIP

    26 May 2015 | 12:51 pm
    When voice over IP (VoIP) first arrived in the marketplace, it initially drew notice thanks to the attractive cost savings it offered over traditional phone systems. Businesses and consumers were also intrigued by the novelty of portable phone numbers that could be used anywhere, regardless of locat...
  • Unified Communications Comes to Apple Watch

    26 May 2015 | 12:45 pm
    Apple Watch may be brand new to the market, but it is already showing the potential to deliver a game-changing impact on the way we communicate and receive information. This expensive, first-generation, early adopter’s object of desire may seem like a frill rather than a necessity—indeed...
  • Taking the First Step towards Hosted VoIP

    26 May 2015 | 11:59 am
    As addressed at the outset of this series, most businesses must first move to VoIP before moving to a hosted deployment model. Moving toward something new generally requires moving away from what’s in place now, and in this case that would be legacy telephony. My last post presented the case f...
  • You Still Need Your Desk Phone, Part 2

    26 May 2015 | 11:39 am
    Welcome to the second in a two-part series exploring when you should keep your desk phone. Part 1 addressed when to ditch your desk phone; now, this installment looks at the counterpoint. Traditional business phone systems and many cloud-based phone systems still consider desktop phones a stapl...
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    Business News Holding

  • shomi is Coming to All Canadians this Summer

    admin
    28 May 2015 | 3:58 am
    Canada, make room on your couch and time in your schedule – shomi is moving in! Following a successful beta launch in November 2014 to Rogers and Shaw Internet or cable customers, shomi is now coming to all Canadians across the country this summer. The comapny is moving in and unpacking “great stuff” to watch – including exclusive series not available on other streaming services, celebrated Canadian content, human-curated collections, plus fun kids and family programming. shomi has exclusive content deals for some of the most buzz-worthy TV series being produced today.
  • A Number of Macs and iPhones are about to become ‘Vintage’ or ‘Obsolete’ in June, losing Apple Repair Support

    admin
    26 May 2015 | 4:16 am
    Starting 9th June, 2015 a couple of Apple products will be classified as either vintage or obsolete in Europe, Canada, Asia-Pacific, United States, Japan, Latin American and Apple Retail Stores. According to Apple, vintage products are those that have been in production for more than 5 years and less than 7 years. Apple has discontinued hardware service for all vintage products apart from Macintosh products purchased in Turkey and Products purchased in California, United States. Obsolete products on the other hand are those that were discontinued more than 7 years ago. These products hardware…
  • Confirmed: Apple HomeKit Products to Start Shipping in June

    Antony Maina
    22 May 2015 | 4:08 am
    Soon your iPhone will control your locks, cameras, lights, thermostats, doors, plugs and switches via corresponding apps. Apple has confirmed to Mashable that the HomeKit products will start shipping in June this year. This news comes in the wake of another published by Fortune claiming that Apple users might have to wait longer for HomeKit products. Trudy Muller, an Apple spokeswoman, said in an email directed to Mashable that the HomeKit had already attracted dozes of partners who are ready to provide HomeKit accessories, with the first hitting the market as early as next month. The…
  • VoIP Innovations Launches New VoIP Fraud Detection Service

    Antony Maina
    21 May 2015 | 4:17 am
    VoIP Innovations, a company that specializes in providing DID and termination VoIP footprintshas, released a Fraud Detection Tool for ITSPs, VoIP resellers and enterprise customers that analyzes their traffic patterns and warns them when something isn’t right. The detection tool continually runs an algorithm than analyzes and processes CDRs in near real-time searching for anomalies in traffic patterns. When an anomaly is found an alert is sent as a text message or email. According to VoIP Innovations, it’s more than just an alert system: “it helps you sleep peacefully knowing…
  • Big Data Storage now Available on Google’s Storage Platform

    Antony Maina
    18 May 2015 | 4:15 am
    Google just launched a data storage service that will allow multi-national corporations and big organizations to run big data analysis on its cloud service. Google Cloud Bigtable is not an entirely new service, as Google has been using it internally for years to manage its core services, such as Google Analytics, Gmail, and Google Search. Finance companies can use the new service to store petabytes of trading data for analysis of emerging trends. The service can also be used to store sensor data from internet-of-things monitoring system. Other industries that stand to benefit from the service…
 
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    PackNet Ltd

  • Product Updates

    Patrick Byrnes
    14 May 2015 | 2:04 am
    We’ve updated the hardware section of our site with new products from our partners.
  • PackNet's VoIP roundup for May

    Patrick Byrnes
    13 May 2015 | 8:07 am
    In the May edition of our VoIP roundup, we will be keeping you up to date with what’s been going on here at PackNet, as well as taking a look at the latest news in VoIP.
  • PackNet's VoIP roundup for April

    Patrick Byrnes
    9 Apr 2015 | 5:39 am
    In the April edition of our VoIP roundup, we look at Digium’s Respoke platform, Yealink’s upgraded T2 series and new CP860 conference phone, snom’s latest IP DECT phones, the Gigaset Maxwell 10 and WhatsApp’s voice call update.
  • PackNet's VoIP roundup for March

    Patrick Byrnes
    3 Mar 2015 | 3:34 am
    In the March edition of our VoIP roundup, we look at snom’s new D715 and D725 phones, Yealink’s T29G, our Gigaset DECT bundle offering, new pricing for the Yealink T23GN, Draytek’s Vigor 130 modem and the addition of Netgear switches to our product range.
  • PackNet's VoIP roundup for November & December

    Patrick Byrnes
    21 Jan 2015 | 5:55 am
    In the November/December edition of our VoIP roundup, we look at snom’s new D7 expansion module, Microsoft’s decision to replace Lync, net neutrality in the UK and USA, IP telephony’s forty years and also discuss our new website.
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    GetVoIP: Communications Solutions Guide

  • Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing

    Reuben Yonatan
    28 May 2015 | 9:47 am
    [Watch a video]   In this Provider Spotlight series, we had the opportunity to get behind the scenes footage and learn more about AnyMeeting.com - a simple, affordable, full-featured conferencing tool. AnyMeeting enables its users to meet in real time with other users worldwide over the internet. Although AnyMeeting caters to the needs of small businesses, its...Continue Reading
  • 8 Tips for Improving VoIP Call Quality

    Reuben Yonatan
    26 May 2015 | 9:35 am
    VoIP systems allow businesses to communicate over the Internet, providing quick access to information that has become essential to surviving in a global market. Using the Internet creates a new set of audio quality challenges, however, and failing to address these challenges can compromise customer relations and slow your business down. To minimize VoIP call quality issues, adopt the...Continue Reading
  • 10 Questions to Ask When Comparing IVR Systems

    Reuben Yonatan
    19 May 2015 | 1:04 pm
    As businesses compete for customers in an increasingly globalized market, efficient customer service is becoming essential. Interactive voice response, or IVR, systems allow businesses to automate their customer service, letting callers access information and services without ever speaking to a service rep. IVR systems can lower business costs and increase customer satisfaction, but only if...Continue Reading
  • Would You Pay for Facebook? Users Weigh In

    Michael Yunat
    18 May 2015 | 3:36 pm
    [Watch a video]   On this episode of Talkin Tech, we asked New Yorkers if they would pay to use Facebook.  While the survey size wasn't too big, the findings, which included more than 40 randomly selected active Facebook users, show that respondents had to naturally stop and think about using Facebook if they had to pay as low as $5 a year to...Continue Reading
  • Skype for Business Extends its Global Reach with AT&T Partnership

    Reuben Yonatan
    14 May 2015 | 2:06 pm
    AT&T announced last week, that they’ll be joining forces with Microsoft to deliver Skype for Business to its global user base. Available in different delivery modes to AT&T subscribers, Skype for Business will be a mainstream offering in more than 140 AT&T supported countries. With this new partnership, AT&T customers will now be able to conduct virtual meetings,...Continue Reading
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    Nextiva Blog

  • How to Get Large Corporations as Your Customers

    Barry Moltz
    29 May 2015 | 4:00 am
    A dream: I have been named by Google as their exclusive supplier of educational content for all their small business resellers. To have a large and respected corporation like Google as a customer is a small business owner’s dream. It typically brings with it a steady revenue source as well as brand prestige and recognition. […]
  • Take Ownership of Errors — Even When Customers Make Them

    Carol Roth
    28 May 2015 | 4:00 am
    The customer is always right … well, maybe much of the time. But when they place an erroneous order or even break a product out of carelessness, it can cost you big time. It’s not always fair, but if you want to retain your customers, you may have to suck it up. Regardless of who […]
  • The Difference Between Being an Entrepreneur and a Franchisee

    Melinda Emerson
    27 May 2015 | 4:00 am
    If you’re planning to become your own boss, one option you might want to consider is becoming a franchisee. In a franchise everything’s already laid out for you in terms of the products you’ll sell and the marketing plan. Many people prefer becoming a franchisee over starting a business from scratch. Still, there are several […]
  • Nextiva Tuesday Tip: Does Your Customer Service Automation Go Too Far?

    Rieva Lesonsky
    26 May 2015 | 4:00 am
    Do you think crotchety senior citizens are the only people who still complain about not being able to talk to a live customer service rep? Think again. When a recent poll asked 1,000 U.S. consumers for their number-one customer service gripe, not being able to get from an automated phone system to a live person […]
  • Mondays with Mike: 5 Changes The Cloud Will Force Your Business To Make

    Mike Michalowicz
    25 May 2015 | 3:57 am
    Whether we like it or not, change is inevitable.  Even though we know a change will ultimately be for the good, some of us have to be pulled kicking and screaming into the light of new technology and new practices.  So maybe you’re one of those folks who’s put off transitioning your business to the […]
 
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