VOIP

  • Most Topular Stories

  • How Fax Adds Value to VoIP

    Communications Technology
    29 Oct 2014 | 11:19 am
    As my exploration of VoIP’s hidden value continues, you might be surprised at the possibilities, and from there you may well start to wonder now about just how limiting legacy telephony is. A constant theme in this series is that you can easily justify VoIP on the basis of being a lower cost p...
  • snom announce new DECT product range

    PackNet Ltd
    Patrick Byrnes
    24 Sep 2014 | 2:27 am
    This month, leading VoIP handset manufacturers snom announced the arrival of their first DECT phone range.
  • Top 10 VoIP Features to Increase Productivity

    WhichVoIP.com Blog
    Andy
    8 Oct 2014 | 5:18 pm
    The post Top 10 VoIP Features to Increase Productivity appeared first on WhichVoIP.com Blog. When we think of VoIP service we tend to dwell on the savings that can be realized over a regular land-line phone service, often as high as 80%. However, did you know that a VoIP service can also increase productivity for your employees? In this post I will highlight my top 10 VoIP features that are capable of enhancing the overall productivity of your business.    1. Click to Call The click-to-call feature (often referred to as click-to-dial) enables call integration with your Web browser and…
  • New Call Fraud Trends are Exploiting User Call Misdials at Increasing Rates

    TMCnet-News
    30 Oct 2014 | 10:52 am
    Banking institutions are often the targets of call center fraud, but it appears that such cases are now on the rise. In particular, fraudsters are adopting a new strategy to gain access to sensitive information by taking advantage of misdialed call numbers, according to bankinfosecurity.com. By tricking callers who call the wrong number into thinking that they are speaking with a bank representative, scammers can glean sensitive account information which can then be used later to steal the user's funds.
  • My Deskphone is My Chromebook

    VoIP Watch
    Andy Abramson
    26 Oct 2014 | 6:26 am
    Back in April I posed the question "Is the Chromebook Your Next Deskphone" and now that Firespotter, the team behind UberConference has put Switch in the market, the value of my Chromebook as a regular part of my daily workflow just went up. Two simple Chrome extensions plugged in is all it takes, and given the audio quality found in the Dell Chromebook, the question I posed is now answered. The quality of the calls on Switch is high, the interface clean and easy and the ability to move a call from laptop to mobile easy. Ironically, Gizmo was the first to have that feature back in…
  • add this feed to my.Alltop

    TMCnet-News

  • New Call Fraud Trends are Exploiting User Call Misdials at Increasing Rates

    30 Oct 2014 | 10:52 am
    Banking institutions are often the targets of call center fraud, but it appears that such cases are now on the rise. In particular, fraudsters are adopting a new strategy to gain access to sensitive information by taking advantage of misdialed call numbers, according to bankinfosecurity.com. By tricking callers who call the wrong number into thinking that they are speaking with a bank representative, scammers can glean sensitive account information which can then be used later to steal the user's funds.
  • Conference Call Services Make Happy Workers

    30 Oct 2014 | 10:28 am
    It should come as no surprise that with the growth in conference call services, a parallel change is being seen in the workplace. Collaboration tools of all kinds allow enterprise to offer employees the flexibility they desire while still keeping a high level of productivity. A recent Unify survey (The New Way to Work) illuminates the fact that 43 percent of employees would rather have flex work than an increase in pay-what does that tell you?
  • How IT Can Protect Enterprises from Rogue Apps

    30 Oct 2014 | 10:00 am
    Mobile devices and cloud computing have changed the way companies do business, but as technology has evolved, so has the nature of the threats enterprises face. Just a few years ago, IT departments were focused on preventing damage to computers and networks from viruses and worms. When mobile apps became widely popular, app stores initially struggled to make downloading safe for users, but while some challenges remain, today reputable app sources have weeded out the most dangerous threats through better vetting practices.
  • Sykes Call Center Shutdown a Sign of Things to Come?

    30 Oct 2014 | 9:55 am
    It's not going to be too happy a new year for the folks at Sykes Inc., at least, not for the 130 people who are expected to be out of a job when January 30 dawns. That Friday will be a black one indeed, and it's a move that somewhat reflects the call center market, at least, of late.
  • When it comes to Contact Center Agents 'Mind the Gap'

    30 Oct 2014 | 9:51 am
    As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience."
 
  • add this feed to my.Alltop

    VoIP Watch

  • My Deskphone is My Chromebook

    Andy Abramson
    26 Oct 2014 | 6:26 am
    Back in April I posed the question "Is the Chromebook Your Next Deskphone" and now that Firespotter, the team behind UberConference has put Switch in the market, the value of my Chromebook as a regular part of my daily workflow just went up. Two simple Chrome extensions plugged in is all it takes, and given the audio quality found in the Dell Chromebook, the question I posed is now answered. The quality of the calls on Switch is high, the interface clean and easy and the ability to move a call from laptop to mobile easy. Ironically, Gizmo was the first to have that feature back in…
  • T-Mobile's CEO JohnLegere Gives A Damn About Social Media

    Andy Abramson
    25 Oct 2014 | 12:09 pm
    Love him. Hate him, but give T-Mobile USA's CEO John Legere credit as he is astutely aware of social media and the power it has. And, he doesn't duck and hide like his peers at the competition. He rises to the challenge, takes the reins and engages. More importantly, when a problem rises, he's on it. Instead of the usual CEO ducking and hiding style and pushing things off to the PR team, Legere and team took action, got to the bottom of the problem(s) and now have a fix. Legere to his credit has been engaging with me this morning via Twitter.  As a result of my post of…
  • T-Mobile USA's John Legere Makes A Claim His Company Can't Fully Back Up

    Andy Abramson
    24 Oct 2014 | 9:57 pm
    Today the news broke about AT&T locking the new Apple Universal SIM once a customer activates it. Over Twitter T-Mobile's charismatic and always pugnacious CEO John Legere tweeted: @WaltBTIG iPads bought in Apple Store with apple sim, if activated on @ATT it locks, if @TMobile it doesn't..it stays flexible. #keepflex Upfront I've been a fan of what Legere and his team have done with growing the business, outfoxing AT&T on a merger deal, acquiring spectrum, buying up MetroPCS, refarming their spectrum to be more universal and roaming friendly, offering all kinds of…
  • Wanna Use Skype's New Video Message App...Not So QIK

    Andy Abramson
    14 Oct 2014 | 3:34 pm
    I just started digging into the facts around the new Skype QIK video app and candidly, given the kind of expertise Skype and the QIK team have with video streaming, I would have expected MORE. Let's start with a side by side comparison of some of the more popular messaging apps that offer video messaging/chat: For starters, it doesn't stream. It's a download using a very old school approach of store and forward. Services like Glide leverage the cloud and have an almost INSTANT ON feel. Second Skype's 42 seconds isn't that long message but it is longer than SnapChat's…
 
  • add this feed to my.Alltop

    GetVoIP: Communications Solutions Guide

  • The 20 Highest Rated Telecom CEOs To Work For in 2014

    Reuben Yonatan
    28 Oct 2014 | 3:00 pm
    The telecommunications industry is a huge employer. Its reach spans every technology-related business sector and it remains at the heart of the entertainment world, as well. Prospective employees face a dizzying array of companies from which to choose. Many factors go into picking the right job, but it’s worth taking a close look at the CEO. It may seem that Chief Executives operate up... Read More
  • Organizations Must Plan for BYOD – Whether They Intend to Use it or Not

    Our Guest Bloggers
    23 Oct 2014 | 11:46 am
    Bring Your Own Device (BYOD) -- the use by an employee of his or her personal device -- is increasingly popular. It has become feasible since consumer devices have equaled, and in some cases surpassed, corporate devices in power and functionality. GetVoIP has covered this issue before. Early last year, Michael Ventimiglia took a look at the advantages and disadvantages of BYOD, which... Read More
  • The Job Stress Epidemic Is Making Us Sick, Here's What You Need To Know! [Infographic]

    Reuben Yonatan
    20 Oct 2014 | 7:28 am
    Stress. It’s a normal part of life, just another entry on the list of emotions that every human being encounters. Right? Wrong. The experience of stress creates intense physiological reactions which can change the way our body heals, fights disease, and resists aging. The serious health implications of long-term stress have been extensively studied, and the results can be... Read More
  • Zoho vs Salesforce CRM: Which Is Better For SMBs?

    Reuben Yonatan
    13 Oct 2014 | 10:32 am
    If you own a business, you probably have a lot on your plate already. Luckily, CRM doesn't have to be another one of your headaches. Whether you need something small to take care of your SMB needs or whether you need something more versatile to keep up with your plans for scaling your company, there are plenty of CRM options out there to choose from. Two in particular are industry leaders... Read More
  • 20 Crazy Practical Tech Ideas That Just Need To Happen Already

    Reuben Yonatan
    7 Oct 2014 | 12:53 am
    Years ago, "The Jetsons" made me think that flying cars and shorter work days would be a reality in the near future. Well, here we are in 2014 and we've still yet to see cars zooming through the sky and a 9am-to-12pm workday really settle into our conscience. But we're close. Our phones are as powerful as our computers and our thermostats have touch screens and wi-fi;... Read More
  • add this feed to my.Alltop

    Skype Blogs » Skype Blogs - Big Blog - News, product releases and more» Skype Blogs

  • Frank Bell and Samir Maamari Jam over Skype

    Quinn Hubbard
    30 Oct 2014 | 9:45 am
    During a recent Skype jam session, Skype Music Ambassador Frank Bell and fellow Music Moment Maker Samir Mamaari showed us technology’s potential to aid musical collaboration. Frank explained that collaboration is a crucial part of the songwriting process for musicians, saying, “Songwriting is about being open with someone and their ideas, and Skype allows that type of open collaboration.” Joining the Skype jam session from New York, Frank mixes funk, rhythm and blues to create the type of song that likes getting suck in a listener’s head. Samir joined the jam session…
  • Skype Moments of the Week

    Quinn Hubbard
    27 Oct 2014 | 11:00 am
    When distance is no longer a barrier; it’s amazing what we can accomplish. Everyday, Moment Makers delight us with their incredible Skype stories. This week, we’re celebrating three Moment Makers who use Skype to stay in touch with their better halves, cure homesickness, and even perform baffling magic tricks. While studying abroad in Bangladesh, AbuJafar doesn’t let the distance from his home (and wife) in Canada get him down. With the help of Skype, they feel closer than ever. Entertainer Ollie Mealing loves to mystify onlookers with his magic tricks. Skype helps him unleash his magic…
  • Moon Taxi – Live on the Skype Six Ones to Watch Tour

    Bryan Steele
    24 Oct 2014 | 8:00 am
    Moon Taxi’s ethos has always been about keeping fans happy with our music and at shows. It is important for us to stay connected with them to keep building a close-knit Moon Taxi community. We can really feel the growth as we tour the country; going to a new city and hearing people sing along to every word is a surreal experience. We’re especially excited about getting to bring the fans into our world during the Ones to Watch tour. Thanks to Skype, every week we’ll be giving fans a glimpse into life on the road with our weekly Video Message tour diaries. We’ll be documenting some…
  • JacksGap Follow Their Hearts to New York City

    Bryan Steele
    21 Oct 2014 | 10:10 am
    A month ago, we partnered with JacksGap to create “Following Heart” – a three part video series that captures powerful, real-life Skype enabled stories. Today, Jack and Finn Harries have just launched the first episode, the story of Danielle Turano, a professional violinist and music teacher from Brooklyn. “Danielle has an incredible passion for music and playing the violin. What really inspired us about Danielle’s story is her enthusiasm for sharing her skill set with others,” said Jack Harries. With the help of Skype, Danielle shares her passion for music by giving violin…
  • Moment Makers is putting down roots in Mexico and Brazil

    Quinn Hubbard
    15 Oct 2014 | 10:00 am
    Just over a year ago, we created a community known as Moment Makers; dedicated to celebrating the many ways people use Skype to help them do more of what they love. Thousands have already entered contests, gotten exclusive access to their favorite Marvel superheroes and made unforgettable Skype moments at the Independent Spirit Awards and the world football tournament (just to name a few). Now, we’re bringing these experiences to an even wider group of people by expanding into Mexico and Brazil. We’ve only just started and already the excitement among passionistas in these two countries…
 
  • add this feed to my.Alltop

    Send2Press Newswire

  • 5 Bars Communities Named Official Wireless Consultant for the San Joaquin Hills Transportation Corridor Agency's 73 Toll Road

    5 Bars
    28 Oct 2014 | 5:00 am
    IRVINE, Calif., Oct. 28, 2014 (SEND2PRESS NEWSWIRE) -- 5 Bars Communities(TM) announced today that it has been selected as the chief wireless consultant for the San Joaquin Hills Transportation Corridor Agency's 73 Toll Road. 5 Bars Communities(TM) will develop a Wireless Master Plan for the 73 Toll Road. The scope of the project includes benchmarking the existing coverage of the major wireless carriers, gaps in coverage, and the development of a comprehensive plan to ensure continuity of connectivity throughout the 15-mile toll road. The Master Plan is intended to improve cellular coverage…
  • 5 Bars Updates Fan Experience with DAS and Free Wi-Fi at Angel Stadium of Anaheim for Post-Season Play

    5 Bars
    2 Oct 2014 | 10:32 am
    IRVINE, Calif., Oct. 2, 2014 (SEND2PRESS NEWSWIRE) -- 5 Bars, an Irvine-based premier provider of indoor and outdoor distributed antenna systems (DAS) and Wi-Fi systems, has installed permanent neutral host DAS and Wi-Fi networks at Angel Stadium of Anaheim. Angel Stadium is a 45,483 seat facility and home to the Los Angeles Angels of Anaheim. Fans in attendance at Angel Stadium will now experience a profound difference in wireless connectivity and data speeds. As the official provider of wireless networks to the Angels, 5 Bars designed and engineered the network to meet and exceed Major…
  • Tenorshare Updates iPhone Data Recovery with iOS 8, iPhone 6 and 6 Plus supported

    Tenorshare Co., Ltd.
    18 Sep 2014 | 6:53 am
    NEW YORK, N.Y., Sept. 18, 2014 (SEND2PRESS NEWSWIRE) -- Tenorshare has updated iPhone Data Recovery to V6.0.0.0, the superstar iOS 8 photo recovery software, featuring an all-new user interface and revolutionary new technologies that make it possible to recover data from all iOS 8 devices on Windows or Mac. The new version of iPhone Data Recovery introduces two more file types. Besides recovering contacts, call history, photos, videos, messages, etc. from iPhone series. The version 6.0.0.0 enables you to restore Viber call history and Viber messages as well. "Tenorshare iPhone Data Recovery…
  • Businesses Worldwide Will Spend Over $1 Trillion on Managed Telecommunications Services in the Next Five Years, says Insight Research Corp.

    Insight Research Corporation
    16 Sep 2014 | 8:36 am
    DURANGO, Colo., Sept. 16, 2014 (SEND2PRESS NEWSWIRE) -- While business spending on all telecommunications services is expected to grow in low single-digit percentages over the next five years, global spending on managed services is expected to grow at an annual compounded rate of almost 12 percent, according to the latest market study from Insight Research. The market research report notes that in this period of sputtering economic growth and reduced spending on basic telecommunications and IT services, many enterprises will find that purchasing managed services is a cost-effective…
  • IBM and HostBridge Present Tales from the Trenches - Live Joint Webcast

    HostBridge Technology
    7 Aug 2014 | 8:05 am
    STILLWATER, Okla., Aug. 7, 2014 (SEND2PRESS NEWSWIRE) -- IBM(R) and HostBridge(R) Technology will hold a live joint webcast on Wednesday, August 13, 2014, at 11 a.m. EDT. Andrew Bates, IBM CICS(R) TS Product Line Manager, and Russ Teubner, HostBridge CEO, will describe the latest enhancements and use case studies to show how enterprises are taking advantage of CICS Transaction Server and HostBridge to gain service agility, operational efficiency, and mobile, web, and cloud capability. CICS TS V5 continues to add enhancements to its solid, proven foundation. These include improved mobile…
  • add this feed to my.Alltop

    The PhoneBoy Blog

  • PhoneBoy Speaks Ep 683: Even The Cable Companies Complain

    30 Oct 2014 | 6:00 am
    Cable companies charge a lot for what they deliver. That's because the companies that provide the channels charge them a lot. [Some smaller cable companies have stopped offering TV services] (http://arstechnica.com/business/2014/10/the-tv-model-is-broken-says-isp-that-stopped-offering-pay-tv/#p3), the prices are so high. Download the audio file. Visit http://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome!
  • PhoneBoy Speaks Ep 682: Airport Insecurity

    29 Oct 2014 | 6:00 am
    It's sad that a dude walking around looking at his iPad can shut down an airport in Sydney. Download the audio file. Visit http://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome!
  • PhoneBoy Speaks Ep 681: Social Media Addiction

    28 Oct 2014 | 6:00 am
    Are you addicted to social media? Some scientists think it can lead to mental illness. It doesn't help that social media is designed to be addictive. Download the audio file. Visit http://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome!
  • PhoneBoy Speaks Ep 680: The Sleeping

    27 Oct 2014 | 6:00 am
    Why do we spend so much time sleeping? There's a good article from Time on the subject. Meanwhile, if you need help getting to sleep, let LeVar Burton read you a bedtime story. (Warning: NSFW) Download the audio file. Visit http://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome!
  • PhoneBoy Speaks Ep 679: AT&T Locks the Open SIM

    26 Oct 2014 | 6:00 am
    That new-fangled SIM that Apple includes in their new iPads that makes it easier to change data service providers? Verizon chose not to participate and AT&T locks the SIM to AT&T if you choose them. What are they afraid of? T-Mobile USA CEO John Legere explains the real story in a series of tweets. Download the audio file. Visit http://phoneboy.com/ps for more information about PhoneBoy Speaks and to find past episodes. Donations of audio processing time from Auphonic are welcome!
  • add this feed to my.Alltop

    Alec Saunders

  • So long, farewell, auf wiedersehen, goodbye!

    alec
    7 Oct 2014 | 6:52 am
    In September of 2011, I sat down with the BlackBerry Developer Relations team, after being introduced as their new leader. I vividly remember telling the group that opportunities like BlackBerry 10 only come along rarely in a person’s career; that we were all going to work harder than we had ever worked before; that we were going to learn from each other; that it would be a roller coaster to get there; and that once BlackBerry 10 had launched, we would all look back on that experience as a “career defining moment”. They gave me their support and loyalty and we accomplished truly…
  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
  • What are friends for?

    alec
    10 Sep 2014 | 1:28 pm
    “Happy is the man who finds a true friend, and far happier is he who finds that true friend in his wife.” Franz Schubert, the composer, apparently wrote that. Three years ago I joined BlackBerry. Since that time I’ve connected with and befriended many of the BlackBerry community, especially the developer community. It’s a tight knit and fantastic group. One of those folks is Morten Lindstrom, a Norwegian guy who somehow found himself living in Trinidad. I’ve met him at countless events, and we invited him to be one of our BlackBerry Elites.   He’s a thoughtful, sweet guy, who…
  • Next Up – The Internet of Things

    alec
    26 Jan 2014 | 10:24 am
    Always remember that the future comes one day at a time.  Dean Acheson, American Statesman. Last Thursday, news broke that I had accepted a new role as the Vice President of QNX Cloud, a new business at QNX (a BlackBerry subsidiary).  As an industry we’re closing in on connecting every phone on the planet — maybe 5 billion in total.  What’s next?  Connecting up all the machines.   QNX Cloud is a business focused on building enabling cloud based technologies for Machine to Machine and Internet of Things businesses.  QNX Cloud is infrastructure that enables a wide range…
  • BlackBerry 10 Jam rocked, because of you!

    alec
    7 May 2012 | 4:09 am
    Last week was a whirlwind for BlackBerry developers.  BlackBerry 10 Jam was the official launch of the BlackBerry 10 platform to the developer community – SDK’s, tools, and of course the BlackBerry 10 Alpha device. This was a moment we’d been working toward since before DevCon Americas in the fall.  I know there was a lot of pressure to show a phone last fall, but until the SDK’s were ready, and developers could actually use them, there would have been little point.  Instead we steadily built first the PlayBook OS 1.0 SDK, the PlayBook OS 2.0 SDK, and the PlayBook OS 2.0 software…
 
  • add this feed to my.Alltop

    Voxilla

  • California Internet Helps Build Business Communication

    Jackson Weber
    22 Oct 2014 | 8:52 am
    Internal and external business communication is extremely important when business owners are trying to increase their market share, improve their reputation in the industry, or expand their book-of-business. Entrepreneurs who are starting a new business endeavor or current business owners who are looking for a way to improve their business communications can improve their communications [...]
  • The Cloud and VoIP – A Perfect Team

    Jackson Weber
    14 Oct 2014 | 8:46 am
    It is important for businesses to have a phone system that facilitates efficient communication both internally and externally. An increasing number of businesses are adopting Voice over Internet Protocol (VoIP) systems to achieve greater control over their communication systems, reduce costs and increase productivity. While some of them opt for an on-premise VoIP phone system, [...]
  • Ring Authority Provides Business Solutions that Can Power Any Office

    Jackson Weber
    6 Oct 2014 | 1:36 pm
    Ring Authority offers every business the ultimate in modern telephone technology and services. With headquarters in Sarasota, FL, this quality telecommunications company provides the latest developments, methods and conveniences to meet all contemporary office needs, including excellent mobile phone connection options. As this company’s experts explain, a study by the energy-management consultants at Ecos reveals [...]
  • Five Reasons Your Startup Needs A Virtual Phone System

    Jackson Weber
    1 Oct 2014 | 8:17 am
    Traditional business phone systems have been an unavoidable expense for startup companies. Bootstrapped entrepreneurs could only run their business from their cell or home phone for so long before they needed a business phone system to stay connected and sound more professional. Even with the advent of VoIP phone systems, this was an expensive proposition. [...]
  • Genesis BCS Has the Solutions to Fit the Needs of Your Business

    Jackson Weber
    19 Sep 2014 | 11:07 am
    Genesis Business Communication Solutions (Genesis BCS) is a first-choice company for businesses big and small that wish to keep up to date with the latest and best cutting-edge technological advances in the telecommunications industry. Their facilitation of VoIP communication systems, wireless web networks, and HD video conferencing brings its clients extreme convenience, flexibility, and high-powered [...]
  • add this feed to my.Alltop

    Ifbyphone

  • Ifbyphone Makes Built in Chicago’s Top 100 Digital Companies List

    Irv Shapiro
    30 Oct 2014 | 10:34 am
    For the third year in a row, Ifbyphone has made the list for Built in Chicago’s Top 100 Digital Companies in Chicago! The list includes companies in many sectors: software, agency, e-commerce, and more, and we’re proud to be among them as a digital company in Chicago who is dedicated to moving and growing fast. There are 49,000 people employed in the Windy City’s technology economy, a 23 percent increase over 2013. At Ifbyphone we’ve felt the growth here at home in Chicago—continually adding more positions to our staff and attaining an additional floor at 300 West Adams—as well as…
  • Your Phone Leads Aren’t Converting: Steps You Can Take To Fix It

    Katherine Buchholz
    29 Oct 2014 | 9:49 am
    Phone leads drive business. Studies show that inbound calls often convert to revenue 10 to 15 times more frequently than web leads, making them the lead type sales managers want most. It’s why marketers are spending $68 billion annually on ads to generate those sought-after calls. Yet marketers are now also finding that creating effective campaigns and web content that drive high volumes of phone leads may not be enough to ensure a high ROI. True ROI from a campaign isn’t measured in calls generated by your marketing, but rather in new accounts and revenue generated from those calls by…
  • Your Strategy for Managing High Call Volumes During the Holiday Season with an Integrated Virtual Call Center

    Andrew Sheridan
    28 Oct 2014 | 7:31 am
    With the holiday season rapidly approaching, the job market is seeing the yearly surge of seasonal hiring. Large retailers need the extra staff in order to handle the shopping boom during this time of the year. According to a recent CareerBuilder study, 43% of retailers plan to hire additional workers for the holiday season, up from 39% during the same time period last year. Amazon is hiring 80,000 seasonal workers, Macy’s is hiring 86,000, Toys ‘R’ Us plans to hire 45,000 workers, and UPS expects to hire over 90,000 seasonal employees. These four mega-corporations will be hiring over…
  • Boo! Stop Scaring Your Customers Away with Bad Customer Service

    Olivia Cole
    27 Oct 2014 | 6:33 am
    This time of year, being scared is generally a good thing. Haunted houses, scary movies, ghost tours: a good fright is what everyone is after…unless you’re running a business. The last thing you want to do is scare your customers, no matter what time of the year it is, but the unfortunate truth is that many of us are doing things that are giving our customers nightmares and scaring them off. Poor customer service is high on the list of things that chase customers away, so here are some ways to keep them running toward you instead. Customer Nightmare: Not Having a Phone Number on Your…
  • Feature Friday: Customizing Your Account

    IfbyphoneCST
    24 Oct 2014 | 7:00 am
    Feature Friday is a bi-weekly blog featuring a new video brought to you by our Customer Success Team (CST). CST focuses on tutorials and feature enhancements that help our customers gain a clear understanding of how exactly they can make their Ifbyphone experience perfect. After all, we strive to be the easiest company you’ll work with! From your company name to the emails kept on file, Ifbyphone makes it easy to customize your account. These customizations aren’t just for cosmetic purposes, either. The emails kept on file will be where we send password resets and billing information, and…
 
  • add this feed to my.Alltop

    Communications Technology

  • VoIP - Where America Shops

    30 Oct 2014 | 12:28 pm
    It wasn’t long ago that most of the country had no idea what VoIP is. If you wanted to get an IP phone system you had to go talk with a geek at a store dedicated to selling electronic devices and computers. Even today, Voice over Internet protocol is not part of the common consumer’s lex...
  • ShoreTel Mobility and BYOD

    30 Oct 2014 | 12:24 pm
    These days, when you extend your corporate unified communications (UC) platform, you must take into account employee-owned mobile devices as Bring Your Own Device (BYOD) programs gain in popularity across industries. ShoreTel Mobility extends an existing ShoreTel UC system to mobile devices, enablin...
  • Speech-to-Text - More Hidden Value for VoIP

    30 Oct 2014 | 12:16 pm
    I’ve been citing several examples of hidden value over this series, and have tried to provide a wide variety to show just how different VoIP is from legacy telephony. The longer you use VoIP, the more evident these benefits will become, but conversely, the longer you’ve been using TDM, t...
  • How Fax Adds Value to VoIP

    29 Oct 2014 | 11:19 am
    As my exploration of VoIP’s hidden value continues, you might be surprised at the possibilities, and from there you may well start to wonder now about just how limiting legacy telephony is. A constant theme in this series is that you can easily justify VoIP on the basis of being a lower cost p...
  • ClearOne Unveils Channel Program Aimed at VoIP Companies and MSPs

    29 Oct 2014 | 9:02 am
    ClearOne, a global provider of audio and visual communications solutions, has launched a partners program designed for VoIP service providers that offer internet telephony, IP-PBX solutions and unified communications services. The ClearOne Connections Partner Program also targets interconnect compan...
  • add this feed to my.Alltop

    Business News Holding

  • Conversant Gets into ISP

    Antony Maina
    21 Oct 2014 | 4:10 am
    Conversant seems focused on getting their hands on ISP, as they recently launched a broadband service that helps its customers to get the most of VoIP. The broadband service, dubbed C-Net, is specifically designed to fit businesses and it is available to all PABX Conversant hosted customers. Conversant’s managing director, Cameron Beattie, said during the launch that the introduction of C-Net is just a move by the company to ensure cloud communications like hosted PBX and VoIP are “as seamless as possible for users.” According to the company, having a single provider for…
  • Apple Launches iPad Air 2, iPad mini 3 and 5K Retina iMac

    Antony Maina
    17 Oct 2014 | 2:40 am
    Apple has released what it says is the thinnest tablet in the market – the iPad Air 2. The new iPad is expected to retail at about $499 while the newly released iPad mini 3 will cost about $399. Preorders start today, both iPads will be available in 29 countries starting later next week The iPad Air 2 comes with a Touch ID fingerprint sensor and it is just 0.24 inches thick. The device also comes with a faster A8X processor. The new iPad also features an anti-reflective coating. The iPad mini 3 also got Touch ID fingerprint sensor, so users can make purchases within apps using Apple…
  • Google Launches $105 Android One Phone

    Antony Maina
    14 Oct 2014 | 4:20 am
    Google launched $105 smartphone in an event that took place in India. This device is the first Android One’s initiative that aims at promoting sales in the emerging major markets through improved software quality and cheaper prices. Google bonded with handset makers from India Micromax, Spoice Mobiles, and Karbonn to introduce the 6,399 Rupees phone. It targets the fast-thriving low-cost part of the world where the smartphone market is growing the fastest. After the launch in India, Google announced that it plans to take Android One to Philippines, Indonesia, and several other South Asian…
  • LG Curved Ultra HD 4K OLED TVs Finding Their way to US

    Antony Maina
    9 Oct 2014 | 4:15 pm
    After the showcasing of the Curved Ultra HD 4K OLED TV at IFA 2014, LG is this week showcasing it once more at CEDIA Expo. However, this time round it is bringing good news – the 65-inch model will be available in the market in October, while the 77-inch model will be available in November. Before IFA, LG had introduced the 65EC9700 and the 77EG900, the two TVs that attempt to join two TV markets: the 4K OLED and the curved screens displays. Curved TV screens are relatively new in the market but they are already turning heads and getting good sales. While the OLED technology is not new…
  • GLDS and Alianza Launch Cloud VoIP Partnership  

    Antony Maina
    9 Oct 2014 | 1:06 pm
    The cloud voice platform company, Alianza, announced successful integration and new solution partnership with GLDS’ WinCable. GLDS is a provider of customer management, billing, and broadband service for SMEs. The new partnership is said to “dramatically” reduce the cost of VoIP services and at the same time simplifie VoIP management. Alianza and WinCable are together offering a cloud-based solution that includes comprehensive back-office functions and voice service delivery. Other services include number activation, customer service, billing, and account creation.
  • add this feed to my.Alltop

    PackNet Ltd

  • PackNet to exhibit at Salford Business Expo

    Patrick Byrnes
    7 Oct 2014 | 7:57 am
    PackNet will be exhibiting at the upcoming Salford Business Expo at AJ Bell Stadium on Thursday 16 October.
  • PackNet's VoIP roundup for September

    Patrick Byrnes
    29 Sep 2014 | 2:39 am
    In the September edition of our VoIP roundup, we look at Jeff Pulver’s thoughts on Net Neutrality, check out the upcoming release of Asterisk 13 and the Gigaset Maxwell 10, snom’s cameo appearance in Edge of Tomorrow, Skype’s iOS 8 optimisation and the iPhone 6’s WiFi handoff feature.
  • snom announce new DECT product range

    Patrick Byrnes
    24 Sep 2014 | 2:27 am
    This month, leading VoIP handset manufacturers snom announced the arrival of their first DECT phone range.
  • PackNet's VoIP roundup for August

    Patrick Byrnes
    1 Sep 2014 | 1:32 am
    In the August edition of our VoIP roundup, we look at the UK Government’s reasons to switch off the copper telelphone network, recap FreePBX World at ITEXPO, Yealink’s announcement that they will present at the Cloud Partners Expo and Viber’s Hold & Talk finally coming to Windows Phone 8.
  • VoIP a major trend in UK telecoms according to Ofcom's Communications Market Report

    Patrick Byrnes
    18 Aug 2014 | 1:21 am
    A report by Ofcom this month suggests that the rise of 4G and superfast broadband technologies are encouraging the use of VoIP and public Wi-Fi services. The report names VoIP as one of the main trends in today’s telecoms market.
 
  • add this feed to my.Alltop

    GetVoIP: Communications Solutions Guide

  • The 20 Highest Rated Telecom CEOs To Work For in 2014

    Reuben Yonatan
    28 Oct 2014 | 3:00 pm
    The telecommunications industry is a huge employer. Its reach spans every technology-related business sector and it remains at the heart of the entertainment world, as well. Prospective employees face a dizzying array of companies from which to choose. Many factors go into picking the right job, but it’s worth taking a close look at the CEO. It may seem that Chief Executives operate up... Read More
  • Organizations Must Plan for BYOD – Whether They Intend to Use it or Not

    Our Guest Bloggers
    23 Oct 2014 | 11:46 am
    Bring Your Own Device (BYOD) -- the use by an employee of his or her personal device -- is increasingly popular. It has become feasible since consumer devices have equaled, and in some cases surpassed, corporate devices in power and functionality. GetVoIP has covered this issue before. Early last year, Michael Ventimiglia took a look at the advantages and disadvantages of BYOD, which... Read More
  • The Job Stress Epidemic Is Making Us Sick, Here's What You Need To Know! [Infographic]

    Reuben Yonatan
    20 Oct 2014 | 7:28 am
    Stress. It’s a normal part of life, just another entry on the list of emotions that every human being encounters. Right? Wrong. The experience of stress creates intense physiological reactions which can change the way our body heals, fights disease, and resists aging. The serious health implications of long-term stress have been extensively studied, and the results can be... Read More
  • Zoho vs Salesforce CRM: Which Is Better For SMBs?

    Reuben Yonatan
    13 Oct 2014 | 10:32 am
    If you own a business, you probably have a lot on your plate already. Luckily, CRM doesn't have to be another one of your headaches. Whether you need something small to take care of your SMB needs or whether you need something more versatile to keep up with your plans for scaling your company, there are plenty of CRM options out there to choose from. Two in particular are industry leaders... Read More
  • 20 Crazy Practical Tech Ideas That Just Need To Happen Already

    Reuben Yonatan
    7 Oct 2014 | 12:53 am
    Years ago, "The Jetsons" made me think that flying cars and shorter work days would be a reality in the near future. Well, here we are in 2014 and we've still yet to see cars zooming through the sky and a 9am-to-12pm workday really settle into our conscience. But we're close. Our phones are as powerful as our computers and our thermostats have touch screens and wi-fi;... Read More
  • add this feed to my.Alltop

    WhichVoIP.com Blog

  • Fonality’s Trixbox PBX is Dead!

    Mike
    30 Oct 2014 | 4:45 pm
    The post Fonality’s Trixbox PBX is Dead! appeared first on WhichVoIP.com Blog. Recently at WhichVoIP, we have been toiling with various PBX software systems. The intent is to show businesses of all shapes and sizes that it is very possible to create your very own VoIP PBX server with a little guidance, a small investment of time and very little money. Essentially, this is a “win-win” for everyone involved. Smaller companies employing someone technologically literate and willing to get their hands dirty (so to speak) can build a system with an average computer. Mid-sized…
  • 5 VoIP Troubleshooting Tips for Consumers

    Andy
    20 Oct 2014 | 4:06 pm
    The post 5 VoIP Troubleshooting Tips for Consumers appeared first on WhichVoIP.com Blog. “My MagicJack isn’t working!”……..”Why is my Vonage audio choppy?”……..”Ooma has no dial tone!” Consumers have jumped into VoIP with open arms, due to the promise of low cost and feature rich phone service. This, in turn, has turned VoIP into a highly competitive business, with the result that there are now hundreds of different providers offering service. The only down side to this low cost phone service is that minimal support tends to be…
  • Top 10 VoIP Features to Increase Productivity

    Andy
    8 Oct 2014 | 5:18 pm
    The post Top 10 VoIP Features to Increase Productivity appeared first on WhichVoIP.com Blog. When we think of VoIP service we tend to dwell on the savings that can be realized over a regular land-line phone service, often as high as 80%. However, did you know that a VoIP service can also increase productivity for your employees? In this post I will highlight my top 10 VoIP features that are capable of enhancing the overall productivity of your business.    1. Click to Call The click-to-call feature (often referred to as click-to-dial) enables call integration with your Web browser and…
  • Bria Softphone

    Andy
    2 Oct 2014 | 4:25 pm
    The post Bria Softphone appeared first on WhichVoIP.com Blog. One of the many advantages of VoIP is its portability. The ability to make and receive calls at the office, on the road or at home means you will never miss that important call from your customer. Recently I was working on a side project to setup an Asterisk PBX to handle some business calls and extensions. Using a SIP trunk I was able to connect to the outside world from any extension and make free calls between internal extensions. This was a great project to get my teeth into Asterisk but a side benefit was learning more about…
  • Delving into WebRTC

    Nick
    29 Aug 2014 | 11:49 am
    The post Delving into WebRTC appeared first on WhichVoIP.com Blog. Last week, WhichVoIP provided an overview of a new technology changing the face of the Internet. WebRTC is an addition to core web code that gives developers the ability to implement real time communication systems directly into a web page. Thanks in large part to HTML5, this technology will change how most of us utilize the web. Currently, we rely on various plugins and extensions to make use of certain features over the web. Truly, these browser-based applications have provided an immense power to Internet users. However,…
Log in